We strive to provide clear and concise answers to your most common queries. Below are some frequently asked questions about our services, from booking replacement taxis to accident management and recovery solutions.
Typically, once your claim is verified and approved, a replacement taxi vehicle can be provided within 24 to 48 hours, depending on availability and location.
Our accident management service includes claim handling, recovery and storage, vehicle repairs, and providing a replacement vehicle, ensuring you stay on the road with minimal disruption.
You can claim referral fees by registering with us and referring clients who successfully avail our services. We ensure prompt and competitive payments for all valid referrals.
Yes, you can cancel your booking request anytime before the replacement vehicle is dispatched. Please contact our support team for assistance with cancellations.
To book a replacement taxi, you typically need to provide proof of your insurance claim, a valid driver’s license, and a copy of the accident report.
Extra charges may apply based on the duration of use and the type of vehicle. Any additional charges will be communicated before the replacement vehicle is dispatched.
Yes, you can choose the type of replacement vehicle, subject to availability. Please discuss your preferences with our team when placing your request.
If you encounter any issues with the replacement vehicle, please contact our support team immediately for assistance and resolution.
You can track the status of your claim by logging into your account on our website or by contacting our customer service team for updates.
If you need a replacement vehicle for more than 48 hours, please inform our team as soon as possible. We will work to extend the provision of the vehicle or make alternative arrangements.